Effective as of: July 2, 2026

Last updated: July 2, 2026

Welcome to the Terms & Conditions agreement for Trail & Bone Co. d/b/a Trail & Bone (“Trail & Bone,” “Company,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your access to and use of our websites, sales pages, courses, communities, memberships, coaching offers, digital products, live calls, videos, written materials, downloadable materials, email/SMS communications, and any related products or services we provide.

For purposes of these Terms:

“Site” means any website, landing page, checkout page, or online property we operate or control, including trailandbone.com, go.trailandbone.com, pack.trailandbone.com, and any successor or related domains.

“Service” means the Site and all Trail & Bone products and services, including online dog training courses, digital guides, video lessons, community access, live Q&A calls, private coaching calls, membership subscriptions, text/message support, downloads, and related educational content.

“User Content” means any content you submit, post, upload, send, display, or otherwise provide through the Service, including comments, messages, reviews, testimonials, photos, videos, dog behavior descriptions, training updates, call questions, progress reports, and other materials.

“You” means you, the person accessing or using the Service.

Please read these Terms carefully. By accessing or using the Service, creating an account, purchasing a product, enrolling in a course, joining a membership, clicking “I agree,” checking an acceptance box, or otherwise using any part of the Service, you agree to be bound by these Terms. If you do not agree to these Terms in their entirety, you may not access, purchase, or use the Service.

These Terms should be read together with our Privacy Policy, Refund Policy, Payment Policy, and any product-specific terms shown at checkout or on the relevant sales page. If a product-specific term directly conflicts with these Terms, the product-specific term will control for that product only.

1. Privacy Policy

Your privacy matters to us. Please review our Privacy Policy, which explains how we collect, use, store, and disclose information that relates to you.

Privacy Policy: https://trailandbone.com/privacy-policy/

By accessing or using the Service, you acknowledge and agree that you have reviewed our Privacy Policy and that your use of the Service is also governed by that policy.

2. About the Service

Trail & Bone provides educational dog training content and support for everyday dog owners. Our Service may allow you to:

purchase and access online dog training courses and digital products;

watch video lessons and demonstrations;

download written guides, worksheets, checklists, templates, or training resources;

participate in private or public online communities;

post questions, comments, videos, photos, training updates, and dog behavior descriptions;

attend live group calls, Q&A sessions, workshops, or livestreams;

purchase subscriptions, memberships, coaching packages, support packages, or other paid offers;

receive email, SMS, or other electronic communications from us; and

interact with Trail & Bone team members, contractors, trainers, coaches, instructors, and other users.

Our products may include, but are not limited to, Resolving Reactivity, Trail & Bone Pack, Live Q&A Calls, Platinum Support Package, and future courses, memberships, coaching programs, or digital products.

3. Educational Content Only; Not In-Person Professional Advice

Trail & Bone provides educational and informational content. Our Service is not a substitute for in-person evaluation, supervision, or instruction from a qualified professional who can personally observe you, your dog, your equipment, your environment, and the specific risks involved.

You understand and agree that:

our content is educational in nature;

we do not personally supervise your handling, training, setup, environment, equipment, or dog unless a specific paid service expressly says otherwise;

online videos, written instructions, calls, comments, messages, and text support cannot account for every variable in your situation;

you are responsible for deciding whether any technique, tool, exercise, recommendation, or training step is safe and appropriate for you, your dog, your home, your family, your local laws, and your environment; and

when in doubt, you should consult a qualified local professional who can evaluate your dog in person.

Nothing in the Service should be treated as veterinary, medical, legal, insurance, emergency, or professional behavioral advice tailored to your specific circumstances.

4. Dog Safety, Owner Responsibility, and Assumption of Risk

Working with dogs can involve risk. This is especially true when dealing with reactivity, aggression, fear, high arousal, resource guarding, territorial behavior, bite history, leash pulling, large or powerful dogs, multiple-dog households, children, strangers, other animals, or public environments.

By using the Service, you acknowledge and agree that:

you are solely responsible for your dog’s behavior, safety, supervision, handling, containment, and management;

you are solely responsible for your own safety and the safety of other people, animals, property, and the public;

you are solely responsible for complying with all applicable leash laws, muzzle laws, dangerous dog laws, housing rules, animal control rules, public access rules, and other local, state, provincial, national, or international laws that apply to you and your dog;

you are solely responsible for choosing, fitting, maintaining, and using any collar, leash, long line, muzzle, crate, gate, fence, harness, prong collar, e-collar, or other equipment;

you should not attempt any exercise, technique, setup, correction, exposure, or training step if you believe it is unsafe;

you should stop immediately if you believe you, your dog, another person, another animal, or property may be at risk; and

you assume all risks associated with using or applying anything taught, shown, suggested, discussed, or demonstrated through the Service.

If your dog has a bite history, has injured a person or animal, has threatened children, has caused serious property damage, has severe aggression, has unpredictable behavior, has medical issues, or presents any risk you do not feel fully capable of managing, you should seek qualified in-person help before applying the training concepts taught through the Service.

If there is an immediate threat of harm, you should contact local emergency services, animal control, a veterinarian, or a qualified local professional as appropriate.

5. Health, Veterinary, and Medical Disclaimer

We are not veterinarians unless expressly stated otherwise in a specific context, and our Service does not provide veterinary care, diagnosis, treatment, or medical advice.

Before starting any training program, increasing physical activity, changing your dog’s routine, using new equipment, using any training collar, or applying any technique that may physically or emotionally affect your dog, you should consider your dog’s age, breed, size, temperament, health, physical condition, history, and veterinary needs.

You should consult a licensed veterinarian before using the Service if your dog has or may have any medical condition, pain issue, injury, respiratory issue, neurological issue, orthopedic issue, pregnancy, age-related limitation, medication concern, or any condition that could affect their ability to safely participate in training.

6. No Guaranteed Results

We want our products to help you and your dog. However, dog training outcomes vary.

You understand and agree that we do not guarantee any specific result, timeline, transformation, behavior change, safety outcome, reduction in reactivity, reduction in aggression, elimination of biting risk, public access outcome, or relationship outcome.

Results depend on many factors outside our control, including your dog’s temperament, genetics, age, breed, health, bite history, training history, environment, household consistency, owner skill, owner follow-through, equipment, exposure to triggers, local laws, and the severity and type of behavior involved.

Any testimonials, reviews, case studies, before-and-after videos, examples, stories, or demonstrations shown through the Service are examples only. They do not guarantee that you or your dog will achieve the same or similar results.

7. Course Scope and High-Risk Cases

Some Trail & Bone products focus on reactivity, while others may address aggression or other behavior issues. The scope of each product is controlled by the product description, sales page, checkout page, course curriculum, or product-specific terms.

If a course is described as focused on reactivity, it should not be treated as a complete solution for severe aggression, biting with intent to harm, serious bite history, child-directed aggression, human-directed aggression, dog-dog fighting, or any other high-risk situation unless the product specifically says otherwise.

If you are dealing with a serious safety issue, a dog with a known bite history, a dog who has injured people or animals, a dog who presents a threat to children, or any situation where you feel you cannot safely control the dog, you should seek qualified in-person professional help.

8. Eligibility; Registration; Account Security

You must be at least 18 years old, or the age of legal majority where you live, to purchase, register for, or use the Service. If you are under the age of legal majority, you may use the Service only with the involvement and consent of a parent or legal guardian who agrees to these Terms.

When you create an account, purchase a product, or register for a membership, you agree to provide true, accurate, current, and complete information. You agree to update your information if it changes.

You are responsible for maintaining the confidentiality of your login credentials, username, password, and account access. You are responsible for all activity that occurs under your account, whether authorized by you or not. You agree to notify us immediately at [email protected] if you believe your account has been accessed without authorization.

We are not responsible for losses, liabilities, damages, or other consequences arising from unauthorized use of your account, username, password, email, payment method, or login credentials.

9. Account Sharing and Personal Use Only

Your purchase, course access, membership, subscription, coaching access, downloads, and other Service access are for your personal, non-commercial use only.

You may not:

share your login information with anyone else;

allow another person to access paid content through your account;

sell, rent, loan, sublicense, transfer, or distribute your account access;

copy, screen record, download, reproduce, upload, distribute, teach, resell, or publicly share our videos, lessons, written materials, downloads, community content, call recordings, or paid content;

use our content to train clients, create competing products, run your own course, build a competing community, or provide professional dog training services without our written permission; or

bypass, disable, or interfere with any access restrictions, security features, or content protections.

Violation of this section may result in immediate termination of your access without refund and may subject you to legal claims.

10. Payment Terms

You agree to pay all fees, charges, subscription amounts, installment payments, and taxes associated with any products or services you purchase.

Payments may be processed by third-party payment processors, including Stripe or other providers. We do not control and are not responsible for the practices, policies, security, or performance of third-party payment processors.

You agree that:

all payment information you provide is accurate and authorized;

you are permitted to use the payment method you provide;

you are financially responsible for purchases made by you or through your account;

we may charge your payment method for the products, services, subscriptions, renewals, installments, taxes, or other amounts you purchase or authorize;

if a payment fails, is declined, is reversed, or becomes past due, we may suspend or terminate access to the relevant product or service until the issue is resolved; and

you will contact us at [email protected] to resolve payment questions before initiating a chargeback or payment dispute when possible.

Payment Policy: https://trailandbone.com/payment-policy/

11. Subscriptions, Memberships, Renewals, and Cancellation

Some products or services may be offered as subscriptions, memberships, payment plans, recurring support packages, or automatically renewing offers. Examples may include community access, Q&A call access, ongoing coaching, Pack membership, Platinum Support Package, or future recurring offers.

By purchasing a subscription or recurring service, you authorize us or our payment processor to charge your payment method on a recurring basis at the interval and amount disclosed at checkout, until you cancel or the subscription otherwise ends.

You may cancel a subscription by following the cancellation instructions provided in your account, checkout confirmation, membership platform, or by emailing [email protected] with a clear cancellation request. To avoid future charges, cancellation requests should be submitted before the next billing date. Cancellation generally stops future billing and does not automatically refund amounts already charged, unless the applicable product page, checkout page, refund policy, or law says otherwise.

Automatic Renewal Disclosures and Simple Cancellation. For automatically renewing subscriptions, we will disclose the renewal price, billing frequency, and how to cancel at or before checkout. Where you sign up for a subscription online, we will make a reasonably simple cancellation method available online, at least as simple as the method you used to sign up, such as an account setting, a cancellation link, or an emailed cancellation request that we honor promptly without unnecessary steps.

Free and Discounted Trials. If a subscription begins with a free or discounted trial, we will disclose at signup when the trial ends, the amount and timing of the first regular charge, and how to cancel before you are charged. If you cancel before the trial ends, you will not be charged the regular subscription fee. Unless otherwise stated, trials automatically convert to a paid subscription at the disclosed price when the trial period ends.

If a subscription includes live calls, group calls, coaching access, text support, community access, or other ongoing services, your access may end when the subscription expires or is cancelled. We may change call schedules, coach availability, community features, platform access, or support methods at our discretion, provided we continue to make reasonable efforts to deliver the core benefit of the subscription.

“Unlimited text access,” “direct access,” or similar language, if offered, means reasonable use for training-related questions and support. It does not mean 24/7 emergency support, guaranteed instant response, unlimited crisis intervention, or permission to abuse, harass, spam, or overload our team.

12. Refunds and Guarantees

Refund rights vary by product. Each specific product, service, course, membership, subscription, coaching package, event, or digital product may have its own refund policy, guarantee, eligibility requirements, request process, time limit, or exclusions.

Unless otherwise stated on the applicable checkout page, sales page, or refund policy, digital products, downloads, memberships, subscriptions, coaching, live calls, and services may not be refundable after purchase.

If a product is sold with a money-back guarantee, the guarantee applies only according to the exact terms stated for that product. We may require you to email [email protected] within the guarantee period and provide purchase details so we can identify your order.

Refund Policy: https://trailandbone.com/refund-policy/

If there is a conflict between these Terms and a product-specific refund promise shown at the time of purchase, the product-specific refund promise controls for that product.

Statutory Consumer Rights. Nothing in these Terms excludes, limits, or waives any refund, withdrawal, cooling-off, or other consumer right that applies to you under mandatory law and that cannot lawfully be excluded or waived, including certain rights of consumers in the European Union, United Kingdom, Australia, and certain U.S. states. Where such rights apply, they control over any conflicting provision of these Terms. For digital content in jurisdictions with a statutory withdrawal period, you may be asked at checkout to consent to immediate delivery and to acknowledge that you lose the statutory withdrawal right once delivery begins, where permitted by law.

13. Lifetime Access

Some products may be advertised as including “lifetime access” or similar wording. Unless expressly stated otherwise, “lifetime access” means access for the commercially reasonable life of that specific product as maintained by Trail & Bone, subject to platform availability, technical limitations, business changes, product updates, migrations, discontinuation, legal requirements, and these Terms.

We may update, replace, revise, remove, migrate, re-record, reorganize, rename, consolidate, or discontinue portions of the Service at any time. If we materially discontinue a paid “lifetime access” product, we will make reasonable efforts to provide continued access, a comparable replacement, a reasonable migration path, or another fair solution at our discretion.

Lifetime access does not include indefinite access to live services, coaching, memberships, communities, subscriptions, calls, text support, or future products unless expressly stated.

14. Live Calls, Group Coaching, Recordings, and Support

Certain products may include live calls, Q&A sessions, coaching calls, group calls, livestreams, community feedback, private calls, text support, or other support features.

You understand and agree that:

live calls and support services are not emergency services;

missed calls, schedule conflicts, internet issues, or failure to attend generally do not entitle you to a refund unless a product-specific policy says otherwise;

call schedules, instructors, formats, availability, and platforms may change;

group calls, live sessions, livestreams, and coaching sessions may be recorded;

recordings may be made available to other members, students, or customers unless we state otherwise;

if you participate in a live call, ask a question, submit a video, appear on camera, speak, or use chat, your name, voice, likeness, question, content, dog information, or submitted materials may appear in the recording; and

you should not share private, sensitive, or identifying information in group settings if you do not want other participants to hear or see it.

We will indicate when a session is being recorded, such as through an on-screen notice, a verbal announcement at the start of the session, or a platform notification, as described in our Privacy Policy. We will not use your identifiable appearance in a recording in paid advertising without your affirmative consent.

We may use submitted videos, questions, comments, training updates, or call interactions to provide support, improve our programs, train our team, create examples, develop educational materials, or operate the Service, subject to these Terms and our Privacy Policy.

15. Community Rules and Conduct

If you access a Trail & Bone community, comment section, forum, membership area, livestream chat, group call, or similar interactive feature, you agree to behave respectfully and responsibly.

You may not:

harass, threaten, insult, abuse, shame, bully, or attack another person;

post hateful, discriminatory, obscene, violent, sexually explicit, or otherwise objectionable content;

post false, misleading, defamatory, malicious, or illegal content;

encourage unsafe dog handling, animal abuse, illegal activity, or dangerous conduct;

provide medical, veterinary, legal, or emergency advice unless properly licensed and authorized to do so;

solicit customers, promote competing offers, spam, advertise, recruit, or sell products or services without our written permission;

collect, scrape, copy, harvest, or misuse other users’ personal information;

share another user’s private information or content outside the Service without permission;

post content that infringes another person’s copyright, trademark, privacy, publicity, or other rights; or

interfere with the operation, safety, or value of the community.

We may moderate, edit, hide, move, remove, or refuse any User Content at any time for any reason. We may suspend or terminate your access to the Service, community, membership, calls, or account if we believe you violated these Terms, created safety risk, abused our team or users, misused our content, or harmed the integrity of the Service.

Removal for misconduct does not automatically entitle you to a refund.

16. User Content

You are solely responsible for your User Content and any consequences of posting, uploading, sending, displaying, or otherwise providing it through the Service.

You represent and warrant that:

you own your User Content or have the necessary rights, permissions, and consents to submit it;

your User Content does not infringe or violate the rights of any person or entity;

your User Content is not false, defamatory, unlawful, abusive, threatening, obscene, or otherwise objectionable;

your User Content does not disclose private information about another person without permission;

your User Content does not depict or encourage animal abuse, illegal activity, or unsafe conduct; and

your User Content complies with these Terms and applicable law.

We do not pre-screen all User Content and are not responsible for User Content posted by you, other users, or third parties. We may monitor, record, review, remove, edit, or restrict User Content at our discretion, but we have no obligation to do so.

You understand that you may be exposed to User Content that is inaccurate, incomplete, offensive, unsafe, or objectionable. You rely on User Content from other users at your own risk.

17. License Grant for User Content

You retain ownership of your User Content. However, by submitting, posting, uploading, sending, displaying, tagging us in, emailing, texting, or otherwise providing User Content to us or through the Service, you grant Trail & Bone and our affiliates, service providers, contractors, successors, licensees, and assigns a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, distribute, display, perform, publish, modify, edit, translate, create derivative works from, store, and otherwise exploit your User Content in connection with operating, providing, improving, promoting, and marketing the Service and our business.

This license includes the right to use your name, username, image, voice, likeness, dog’s image, dog’s name, testimonials, reviews, progress updates, photos, videos, comments, and submitted materials as they appear in your User Content, unless otherwise prohibited by law. However, notwithstanding the license above, we will not use your name, image, voice, likeness, or identifiable testimonial in paid advertisements or public-facing marketing materials without your affirmative consent, such as consent given through a testimonial submission form, a testimonial or media release, or other written permission, as described in our Privacy Policy.

For private one-on-one communications or sensitive support submissions, we will use reasonable judgment and our Privacy Policy will apply. However, you should not submit content to us that you do not want us to review, store, or use to provide the Service.

If you want us to stop using a testimonial, review, photo, video, or similar User Content for future marketing, you may email [email protected]. We will make reasonable efforts to stop future use, but we may not be able to remove content already published, distributed, printed, embedded in existing materials, cached, archived, or used in past campaigns.

You also grant other users a limited license to access and view your User Content solely as permitted through the normal functionality of the Service. Other users may not copy, download, share, repost, or exploit your User Content outside the Service without your permission.

18. Intellectual Property

The Service and all content provided by Trail & Bone are owned by us or our licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.

This includes, but is not limited to:

videos;

course lessons;

written materials;

downloads;

frameworks;

methods;

worksheets;

checklists;

graphics;

logos;

sales pages;

emails;

community prompts;

call recordings;

text, audio, images, and designs; and

all related intellectual property.

You may access and use our content only for your personal, non-commercial use and only as allowed by these Terms.

No ownership rights are transferred to you. All rights not expressly granted are reserved.

19. Use Restrictions

You agree that you will not, under any circumstances:

use the Service for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose;

access the Service for any reason other than your personal, non-commercial use as permitted by these Terms;

copy, reproduce, sell, resell, distribute, upload, publish, teach, share, license, create derivative works from, or commercially exploit any part of the Service without our written permission;

use the Service to create, market, sell, or improve a competing product, course, service, community, training system, or business;

use another user’s account without permission;

intentionally allow another person to access your account;

provide false or inaccurate information when registering, purchasing, or communicating with us;

interfere with or attempt to interfere with the proper functioning of the Service;

scrape, crawl, spider, harvest, mine, copy, or otherwise extract data, content, user information, or materials from the Service;

make automated use of the Site, Service, or related systems;

bypass, disable, or interfere with any security-related features or access restrictions;

upload or link to malicious code, viruses, malware, spyware, or harmful content;

reverse engineer or attempt to access the source code or underlying systems of the Service;

harass, abuse, threaten, defame, impersonate, or harm another person or group;

collect personal information from other users; or

encourage or help anyone else do any of the above.

20. Online Content Disclaimer

Opinions, advice, statements, feedback, examples, offers, comments, or other information made available through the Service by users, guests, contractors, contributors, or third parties are those of the respective authors and should not necessarily be relied upon.

We do not guarantee the accuracy, completeness, usefulness, safety, or reliability of User Content or third-party content. We do not endorse and are not responsible for any opinion, advice, statement, method, recommendation, or claim made by another user or third party.

You are responsible for independently evaluating whether any content is appropriate and safe for your situation.

21. Third-Party Sites, Platforms, Tools, and Products

The Service may link to, integrate with, or rely on third-party websites, platforms, software, tools, products, equipment, applications, payment processors, email providers, video hosts, analytics providers, community platforms, scheduling tools, or other third-party services.

Examples may include Stripe, Mighty Networks, video hosting platforms, checkout platforms, email software, calendar tools, analytics tools, pet equipment retailers, product vendors, and other third-party providers.

We do not control third-party sites, platforms, tools, products, or services. We are not responsible for their content, accuracy, availability, security, privacy practices, policies, products, pricing, delivery, defects, warranties, or performance.

If you access a third-party site, buy a third-party product, use a third-party platform, or follow a third-party link, you do so at your own risk and should review that third party’s terms and policies.

We may recommend tools, products, collars, leashes, long lines, muzzles, books, platforms, or other resources. Such recommendations are educational and informational only. You are responsible for selecting and using any product safely, legally, and appropriately for your dog.

Some links may be affiliate links or may otherwise benefit us. Where required, we will disclose affiliate relationships or material connections.

22. Communications and Electronic Consent

For contractual purposes, you consent to receive communications from us electronically, including through email, SMS, account notifications, community messages, platform messages, checkout systems, and other electronic channels.

You agree that all agreements, notices, disclosures, confirmations, policy updates, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

We may send you transactional, administrative, purchase-related, account-related, policy-related, and service-related communications. We may also send educational and marketing communications where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting [email protected]. You may opt out of marketing SMS messages by following the instructions in the message, where applicable.

SMS Program Terms. If you opt in to receive text messages from us: (a) consent to receive marketing text messages is not a condition of any purchase; (b) message frequency varies; (c) message and data rates may apply; (d) you may opt out at any time by replying STOP and may get help by replying HELP or emailing [email protected]; (e) wireless carriers are not liable for delayed or undelivered messages; and (f) mobile phone numbers and text messaging opt-in data and consent will not be shared with or sold to third parties or affiliates for marketing or promotional purposes, as described in our Privacy Policy.

Opting out of marketing communications does not prevent us from sending non-marketing communications related to your account, purchases, subscriptions, access, policies, support, or legal matters.

23. Legal Notices

Regular customer support communications should be sent to [email protected].

Communications through email, text, community posts, chat, comments, direct messages, support forms, or social media do not constitute formal legal notice to Trail & Bone in any situation where legal notice is required by contract or law.

Formal legal notices must be sent to:

Trail & Bone Co.

Attn: Legal Notices

11438 S Sawyer Ave

Chicago, IL 60655

Email: [email protected]

The mailing address above must be completed before publication.

24. Copyright Complaints and DMCA Notices

We respect intellectual property rights and expect users to do the same. We may terminate accounts of users who repeatedly infringe copyrights or other intellectual property rights.

If you believe that materials available through the Service infringe your copyright, you may submit a notice under the Digital Millennium Copyright Act (“DMCA”) to our designated copyright contact.

DMCA notices should include:

your physical or electronic signature;

identification of the copyrighted work you claim has been infringed;

identification of the material you claim is infringing and information reasonably sufficient to allow us to locate it;

your name, address, telephone number, and email address;

a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

a statement that the information in your notice is accurate; and

a statement, under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the copyright owner.

Send DMCA notices to:

Trail & Bone Co.

Attn: Copyright Agent

11438 S Sawyer Ave

Chicago, IL 60655

Email: [email protected]

If you believe your content was removed by mistake or misidentification, you may send a counter-notice containing the information required by the DMCA. We may forward counter-notices to the original complaining party and may restore removed content if permitted by law.

You should consult an attorney before filing a DMCA notice or counter-notice. False claims may create legal liability.

25. Warranty Disclaimer

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, SECURITY, ACCURACY, NON-INFRINGEMENT, AVAILABILITY, AND RELIABILITY.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT OR REPRESENT THAT:

THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR AVAILABLE AT ALL TIMES;

DEFECTS WILL BE CORRECTED;

THE SERVICE OR SERVERS ARE FREE OF VIRUSES OR HARMFUL COMPONENTS;

ANY CONTENT IS ACCURATE, COMPLETE, CURRENT, OR RELIABLE;

ANY TRAINING METHOD, TOOL, PROGRAM, OR SUPPORT WILL WORK FOR YOU OR YOUR DOG;

YOUR DOG WILL BECOME SAFE, NON-REACTIVE, NON-AGGRESSIVE, RELIABLE, OR WELL-BEHAVED;

THE SERVICE WILL PREVENT INJURY, BITES, PROPERTY DAMAGE, LEGAL ISSUES, OR OTHER HARMS; OR

ANY TESTIMONIAL, CASE STUDY, EXAMPLE, OR DEMONSTRATION IS TYPICAL OR GUARANTEED.

YOU ASSUME FULL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICE AND FOR APPLYING ANY INFORMATION, TECHNIQUE, TOOL, EQUIPMENT, RECOMMENDATION, OR METHOD.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

26. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TRAIL & BONE, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, TRAINERS, INSTRUCTORS, COACHES, AFFILIATES, AGENTS, LICENSORS, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR ENHANCED DAMAGES, INCLUDING LOST PROFITS, LOST DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, PERSONAL INJURY, PROPERTY DAMAGE, DOG INJURY, ANIMAL INJURY, BITE INCIDENTS, THIRD-PARTY CLAIMS, EMOTIONAL DISTRESS, OR OTHER DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE AMOUNT YOU PAID TO TRAIL & BONE FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM DURING THE SIX (6) MONTHS BEFORE THE CLAIM AROSE, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

These limitations apply whether the claim is based on warranty, contract, tort, negligence, strict liability, statute, or any other legal theory, even if we have been advised of the possibility of such damages and even if a remedy fails of its essential purpose.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.

27. Release

To the fullest extent permitted by law, you release Trail & Bone and its owners, officers, directors, employees, contractors, trainers, instructors, coaches, affiliates, agents, licensors, service providers, successors, and assigns from claims, demands, liabilities, damages, losses, costs, and expenses of every kind and nature, known and unknown, arising out of or related to:

your use of the Service;

your dog’s behavior;

your handling, training, management, or supervision of your dog;

any equipment, tool, collar, leash, long line, muzzle, crate, fence, gate, or other product you use;

your interactions with other users;

User Content;

third-party products, services, platforms, or links;

injury to you, your dog, another person, another animal, or property; or

any dispute you have with another user, trainer, vendor, platform, payment processor, or third party.

If you are a California resident, you waive California Civil Code § 1542, which says: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.”

28. Indemnification

You agree to defend, indemnify, and hold harmless Trail & Bone and its owners, officers, directors, employees, contractors, trainers, instructors, coaches, affiliates, agents, licensors, service providers, successors, and assigns from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

your access to or use of the Service;

your breach of these Terms;

your User Content;

your violation of any law or third-party right;

your dog’s behavior;

your handling, training, management, supervision, or containment of your dog;

any injury, bite, attack, property damage, animal injury, or other harm involving you or your dog;

your use or misuse of any tool, equipment, collar, leash, long line, muzzle, crate, fence, gate, or other product; or

your negligence, misconduct, or failure to act safely.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

29. Termination

We may suspend, restrict, or terminate your access to all or part of the Service at any time, with or without notice, if we believe that:

you violated these Terms;

you failed to pay amounts owed;

you shared account access;

you copied, distributed, or misused our content;

you abused, harassed, or threatened our team or other users;

you posted unsafe, unlawful, or harmful content;

you created safety, legal, reputational, operational, or security risk;

continued access would harm the Service, our business, our users, our team, or third parties; or

we are required or advised to do so by law, platform rules, payment processors, or security concerns.

Upon termination, your right to access or use the affected Service ends immediately. Sections that by their nature should survive termination will survive, including intellectual property, user content licenses, disclaimers, limitations of liability, release, indemnification, dispute resolution, and payment obligations.

30. Modification of the Service and These Terms

We may modify, update, improve, remove, suspend, discontinue, migrate, or replace any part of the Service at any time.

We may also amend these Terms at any time. When we update these Terms, we will update the “Last updated” date above. We may also notify you by posting a notice on the Site, sending an email, displaying an in-account notice, or using another reasonable method.

Your continued access to or use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

No waiver or modification of these Terms will be valid unless in writing and signed by an authorized representative of Trail & Bone.

31. Binding Arbitration; Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO HAVE A JURY TRIAL.

Informal Dispute Resolution First. Before starting arbitration, you and Trail & Bone agree to first attempt to resolve any dispute informally. The party raising the dispute must send the other party a written notice describing the dispute and the resolution requested. Notices to us must be sent to the legal notice address in Section 23; notices to you will be sent to the email or mailing address associated with your account or purchase. Both parties agree to negotiate in good faith for at least thirty (30) days after the notice is received before filing an arbitration demand. This requirement does not apply to qualifying small claims actions or to requests for injunctive or equitable relief described below.

Agreement to Arbitrate. To the fullest extent permitted by law, you and Trail & Bone agree that any dispute, claim, or controversy arising out of or related to these Terms, the Service, your purchase, your account, your communications with us, or your relationship with Trail & Bone will be resolved through binding individual arbitration rather than in court, except that either party may bring an individual claim in small claims court if the claim qualifies.

Arbitration Rules, Fees, and Location. The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect. If AAA is unavailable or unwilling to administer the arbitration, it will be administered by JAMS under its consumer arbitration rules and minimum standards, or by another provider the parties agree on or a court appoints. Payment of filing, administrative, and arbitrator fees will be governed by the applicable provider’s consumer rules and fee schedules. The arbitration will be conducted in the county where you reside, by videoconference or telephone, or at another location the parties agree on; no in-person hearing is required unless the applicable rules require one. The arbitrator will have authority to resolve disputes over the interpretation, applicability, enforceability, or formation of this arbitration agreement, except that a court, not the arbitrator, will decide any dispute about the enforceability of the class action waiver below.

Class Action Waiver. You and Trail & Bone agree to bring claims only on an individual basis and not as a plaintiff or class member in any class, collective, representative, consolidated, or private attorney general action. The arbitrator may not consolidate claims of more than one person or preside over any class, collective, representative, or consolidated proceeding. If the class action waiver is found unenforceable as to a particular claim, that claim, and only that claim, must proceed in court, and any remaining claims will proceed in arbitration.

Exceptions. Either party may seek injunctive or equitable relief in court to protect intellectual property, confidential information, account security, unauthorized access, or misuse of the Service.

30-Day Right to Opt Out. You may opt out of this arbitration agreement and class action waiver by emailing [email protected] within thirty (30) days after you first accept these Terms, with the subject line “Arbitration Opt-Out,” including your full name, the email address associated with your account or purchase, and a clear statement that you opt out of this arbitration agreement. Opting out of arbitration does not affect any other provision of these Terms.

Severability. If any portion of this Section 31, other than the class action waiver, is found unenforceable in whole or in part, the unenforceable portion will be severed and the remaining provisions will remain in effect to the fullest extent permitted by law.

32. Governing Law

These Terms and your use of the Service are governed by the laws of the State of Illinois and applicable federal laws of the United States, without regard to conflict of law principles.

Subject to the arbitration provision above, any court proceeding permitted under these Terms will be brought in the state or federal courts located in Illinois, and you consent to the personal jurisdiction and venue of those courts.

33. Time Limit to Bring Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or related to these Terms, the Service, or your relationship with Trail & Bone must be filed within one (1) year after the claim or cause of action arose. Otherwise, the claim is permanently barred.

34. International Users

Trail & Bone is operated from the United States. We make no representation that the Service is appropriate or available in every country, state, province, or jurisdiction.

If you access the Service from outside the United States, you are responsible for complying with all local laws, regulations, and rules that apply to you, your dog, your equipment, your purchase, your account, and your use of the Service.

35. Assignment

We may assign or delegate these Terms, our rights, and our obligations, in whole or in part, to any person or entity at any time with or without your consent, including in connection with a merger, acquisition, sale, reorganization, transfer of assets, or change of control.

You may not assign or delegate your rights or obligations under these Terms without our prior written consent. Any unauthorized assignment or delegation by you is void.

36. Severability; No Waiver

If any provision of these Terms is held invalid, unlawful, or unenforceable, that provision will be modified or severed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision or any other provision later.

37. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Payment Policy, product-specific terms, checkout terms, and any other policies expressly incorporated by reference, constitute the complete and exclusive agreement between you and Trail & Bone regarding the Service.

These Terms supersede any prior or contemporaneous agreements, communications, proposals, representations, or understandings, whether oral or written, relating to the subject matter of these Terms.

38. Contact Information

For customer support, billing questions, refund requests, account issues, cancellation requests, or general questions, contact:

Trail & Bone Co.

Email: [email protected]

Mailing Address: 11438 S Sawyer Ave, Chicago, IL 60655

39. Acknowledgment

BY ACCESSING, USING, REGISTERING FOR, PURCHASING, OR PARTICIPATING IN THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO THESE TERMS & CONDITIONS.